1. Tell someone. You can
- Speak to your worker directly, or
- Contact a Coordinator or Service Manager, or
- Speak to someone within the organisation not involved with your situation, or
- Fill out the “Tell us what you think” card or call our Feedback Line on 3826 1596
- Let us know what you would like to be done
2. Your complaint will be registered.
You will be informed of how we intend to deal with it.
3. If you aren’t happy with the outcome, or if you feel your problem
or concern has not been taken seriously, you can take the complaint
to the Chief Executive Officer.
4. If you feel your complaint is still not adequately dealt with and needs to be taken further,
you will be provided with a list of options of who else you can talk to.
5. Remember…
You can have a support person of your choice with you at any stage of the process.
A support person can talk to YFS on your behalf.
A staff member can explain the complaints process at any time.
Copies of all documents relating to your complaint held by YFS are available to you on request.
