Feedback about YFS

YFS welcomes feedback and complaints; we support your right to comment or complain about any aspect of our services. Feedback is essential for us to continue to improve and is treated confidentially.

You can contact us by using the form below, in person or calling our feedback line on (07) 38261596.

If you do not provide your name we will still follow up on your feedback, however we may be unable to contact you about how we have responded.

If you provide your contact details we will contact you to discuss your complaint, then review it and get back to you with an outcome. If you’re not happy with how we deal with your complaint, you can contact the Chief Executive Officer of YFS on 07 3826 1500.

If after talking to the CEO you’re still not satisfied, you can ask us which department funds your program and contact them directly.

 

To view our ‘Complaints and Disputes’ Policy click here

 

To complain about privacy breaches:

Office of the Information Commissioner Queensland phone 07 3234 7373

To complain about state government agencies or local councils

Queensland Ombudsman phone 1800 068 908

To access advocacy or support from another organisation:

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