FAQs

FAQs

  • Can I access the NDIS?

To become an NDIS participant you must:

  • Have a permanent impairment that significantly affects your ability to take part in everyday activities, or have a developmental delay;
  • Be aged less than 65 when you first apply
  • Live in Australia in an NDIS area on a specified date;
  • Be an Australian citizen or hold a permanent visa or a Protected Special Category visa
  • How do I become a participant?

To become an NDIS participant you will need to meet the age, residency and disability or early intervention access requirements (as above)

There are two main steps:

  1. Contact the NDIS (1800 800 110) and make an access request
  2. If access is approved, the second step is to develop an NDIS plan

If you already receive disability services from Queensland Government, a National Disability Insurance Agency (NDIA) representative will contact you by phone when it is time to transition into the scheme.
Alternatively, if contacting directly via 1800 800 110 the National Access Team (NAT) will talk to you about what information you may need to provide.

Until you have transitioned to the NDIS and have an NDIS plan, your existing supports and service will continue.

  • How will my first NDIS plan be developed?

Once your access to the NDIS is confirmed, you and/or your nominee will be contacted by a representative of the National Disability Insurance Agency (NDIA) to have a planning conversation.

Most people’s first plans will be completed over the phone, through a planning conversation between the participant (and/or their nominee) and an NDIA representative about their existing supports, needs and main goals.

If you are not able to complete your planning conversation over the phone or are not in a position to do so, the NDIS will make alternative planning arrangements.

Your first plan will identify the reasonable and necessary supports you require to meet your immediate needs and start to identify and achieve your goals.

Your NDIS plan will be reviewed every 12 months, including your first plan. If your circumstances or needs change you can talk to the NDIA about having your plan reviewed at any stage.

  •  What if I already receive support from Queensland Government?

The NDIS will use the information about your existing disability supports to begin to develop your first plan. An NDIA representative will then have a conversation with you and/or your nominee to consider any gaps or unmet needs in your current supports and how they link to your goals.

  • What is meant by reasonable and necessary supports?

For a support to be funded it needs to be linked to an outcome you have identified in your plan and it also must:

  • Be associated with day to-day living and activities that increase your social or economic participation
  • Be a resource or piece of equipment, such as wheelchair, assistive technology or home and car modifications, to help you live an ordinary life
  • Help you build the skills you need to live the life you want, such as opportunities to work, further your education, volunteer or learn something new.
  • What happens next?

Once your first plan is finalised you will be contacted by an NDIA representative to discuss how to put it into action. This contact will happen within seven days of you receiving your plan.

The NDIS will then work with you to implement your plan. This support could be provided by a Local Area Coordinator, a plan support coordinator or another party who will help you to connect with community and mainstream or funded supports.

As a participant, you will be able to contact your NDIA representative at any stage. They will also check in with you to discuss ideas to help you achieve your goals and connect you to community activities and mainstream support.

Your first plan will give you time to think about how the supports you currently receive are working for you and what else you might need to achieve your longer-term goals before your scheduled plan review in 12 months.

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