Having trouble staying on top of your AGL bills?

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YFS can assist you to get back on your feet.

Through a unique partnership with AGL, we support AGL customers throughout Queensland who are having a hard time paying their gas and/or electricity bills.

How we can help

We can assist you in ways that go beyond traditional payment plans.

Our goal is to develop a plan that suits your own needs: one that matches your financial situation and what you can afford to pay.

You will speak directly with our dedicated AGL worker, who will talk through your options and can advocate on your behalf.

Concessions and grants

As an AGL customer, you may qualify for various concessions administered by AGL on behalf of the Queensland Government.

  • Energy Rebate
  • Reticulated Natural Gas Rebate
  • Electricity Life Support Concession Scheme
  • Home Energy Emergency Assistance
  • Medical Cooling and Heating Electricity Concession Scheme

We can connect you to any concessions and grants that might apply.

Tips to manage your account

We can work out payment options for you, including access to Centrelink’s Centrepay facility.

We can put you on AGL’s Bill Smoothing service, which can reduce “bill shock” by spreading your estimated yearly energy costs over small, regular instalments. We can also request from AGL more time for you to pay a bill.

Tips to manage your energy use

We can offer you advice on energy efficiency to help you save money on future energy bills.

For example, when buying a new appliance, look for its energy rating. Whether it’s a new washer, dryer, fridge or freezer, the more stars, the less energy you’ll use.

Fitting your home with energy efficient light globes will also save you money in the long term.

Tips to manage your financial situation

If you live in Logan, we can connect you with YFS’ free and independent financial counsellors. They can:

  • suggest ways to improve your financial situation
  • negotiate repayment arrangements with your creditors
  • help you apply for a hardship variation
  • help you organise your finances.

Contact us to find out more.

Tel         (07) 3826 1500
Email    agl@yfs.org.au
Web      www.yfs.org.au

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