{"id":437,"date":"2026-05-27T19:20:11","date_gmt":"2026-05-27T09:20:11","guid":{"rendered":"https:\/\/yfsorgaustg.wpenginepowered.com\/?page_id=437"},"modified":"2026-07-09T08:41:05","modified_gmt":"2026-07-08T22:41:05","slug":"feedback","status":"publish","type":"page","link":"https:\/\/www.yfs.org.au\/hi\/feedback\/","title":{"rendered":"\u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e"},"content":{"rendered":"\n\n<div class=\"c-block-page-banner em-has-underline flex flex-col brand-inherit bg-brand-50  relative overflow-hidden\" id=\"section-feedback\">\n\n            <svg class=\"max-lg:hidden absolute right-0 top-0 h-full\" width=\"468\" height=\"272\" viewBox=\"0 0 468 272\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n            <path class=\"fill-brand-200\" d=\"M-23.1533 -200L134.798 179.053L67.2701 720L749 720L749 -200L-23.1533 -200Z\"\/>\n            <path class=\"fill-brand-500\" d=\"M-53.0009 -200L97.3459 233.048L-51.2333 720L67.2692 720L134.797 179.053L-23.1543 -200L-53.0009 -200Z\"\/>\n        <\/svg>\n\n        <svg class=\"lg:hidden absolute right-0 top-0 w-[50%] h-auto\" width=\"234\" height=\"129\" viewBox=\"0 0 234 129\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path class=\"fill-brand-500\" d=\"M-50.8262 -19.1519L131.327 -0.903888L344.874 125.73L452.865 -108.368L71.4883 -284.299L-50.8262 -19.1519Z\"\/>\n            <path class=\"fill-brand-200\" d=\"M-97.8173 -17.9817L128.315 19.41L306.726 200.983L335.03 148.93L113.542 -9.93757L-90.6884 -31.0922L-97.8173 -17.9817Z\"\/>\n            <path class=\"fill-brand-500\" d=\"M-98.703 -9.8792L129.399 12.5592L319.365 182.005L344.185 128.203L112.727 -15.7532L-92.4518 -23.4301L-98.703 -9.8792Z\"\/>\n        <\/svg>\n    \n    <div class=\"container relative z-3\">\n        <div class=\"flex flex-col lg:flex-row lg:items-end lg:justify-between py-5 lg:py-8 gap-5\">\n            <div class=\"lg:w-[560px] lg:max-w-[50%] flex flex-col gap-1\">\n                \n                <h1 class=\"title-t3 lg:title-t1\">Feedback<\/h1>\n                <div class=\"body-b3 mt-2 \"><div class=\"o-type--wysiwyg\"><\/div><\/div>\n                \n            <\/div>\n\n            \n                            <div>\n                    <div class=\"body-b4 mb-1\">All are welcome<\/div>\n                    <div class=\"flex flex-wrap gap-1 items-center h-[30px]\">\n        <img decoding=\"async\" class=\"w-auto h-full\" alt=\"footer flag\" src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/06\/footer_flags_1.png\">\n    \n        <img decoding=\"async\" class=\"w-auto h-full\" alt=\"footer section flag icon\" src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/06\/footer_flags_2.png\">\n    <\/div>                <\/div>\n                    <\/div>\n    <\/div>\n    \n<\/div>\n\n\n\n\n\n<div class=\"c-block-two-column-text brand-inherit  pt-5 lg:pt-8  pb-5 lg:pb-8\" id=\"section-we-welcome-your-feedback-it-is-essential-for-us-to-continue-to-improve-we-treat-your-feedback-confidentially\">\n    <div class=\"container\">\n        <div class=\"grid grid-cols-1 lg:grid-cols-3 items-start gap-3 lg:gap-8\">\n            <div class=\"max-lg:mb-2\">\n                                    <h2 class=\"title-t3 lg:title-t2\">\n        We welcome your <em>feedback<\/em>; it is essential for us to continue to improve. We treat your feedback confidentially.\u00a0    <\/h2>\n            <\/div>\n            <div class=\"body-b2\">\n                <div class=\"o-type--wysiwyg\"><p>To provide feedback or make a complaint you can:<\/p>\n<ul>\n<li>tell a YFS staff member or ask to speak to a manager<\/li>\n<li>ask someone else to contact YFS for you<\/li>\n<li>call our feedback line on <a href=\"tel:0738261596\">07 3826 1596<\/a> and leave a message<\/li>\n<li>provide feedback via the online <a href=\"https:\/\/www.yfs.org.au\/contact\/\">Make an enquiry form<\/a> on this page.<\/li>\n<\/ul>\n<p>We will discuss the complaint with you, record it, review it and get back to you with an outcome. If you\u2019re not happy with how we deal with your complaint, you can contact the YFS Chief Executive Officer (CEO) on <a href=\"tel:0738261500\">07 3826 1500<\/a>.<\/p>\n<\/div>            <\/div>\n            <div class=\"body-b2\">\n                <div class=\"o-type--wysiwyg\"><p>If you\u2019re still not satisfied, you have the right to refer your complaint to the department or organisation that funds your program. The funders for each program are listed on this page under <strong>Complaints and disputes policy<\/strong>. You can also ask us which department or organisation funds your program, and you can contact them directly.<\/p>\n<p>For Queensland Government funded programs you can call 13 QGOV (<a href=\"tel:137468\">13 74 68<\/a>) or submit a complaints and compliments form online via the Queensland Government website.<\/p>\n<\/div>                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"c-block-divider block lg:block\">\n    <div class=\"\">\n        <div class=\"c-block-divider__line border-t\"><\/div>\n    <\/div>\n<\/div>\n\n<div class=\"c-block-title-accordions relative overflow-hidden  pt-5 lg:pt-8  pb-5 lg:pb-8\" id=\"section-complaints-and-disputes-policy\">\n    <div class=\"container relative z-2\">\n        <div class=\"grid grid-cols-1 lg:grid-cols-2 gap-5 lg:gap-9 relative\">\n            <div class=\"w-full max-w-[600px] flex flex-col gap-3\">\n                \n                    <h2 class=\"title-t2 lg:title-t1 leading-[0.9]\">\n        Complaints and disputes <em>policy<\/em>    <\/h2>\n                \n                \n                \n<ul class=\"c-links flex items-center flex-wrap gap-2 hidden lg:block mt-1\">\n        <li>\n                    <a class=\"c-button \" href=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/SD7_POL_WhatWeDoComplaintsAndDisputes_101169-13.pdf\"   data-mp-track=\"download\">\n        <span class=\"c-link__label\">Find out more in our Complaints and Disputes Policy.<\/span>\n\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M14 10V10.8C14 11.9201 14 12.4802 13.782 12.908C13.5903 13.2843 13.2843 13.5903 12.908 13.782C12.4802 14 11.9201 14 10.8 14H5.2C4.07989 14 3.51984 14 3.09202 13.782C2.71569 13.5903 2.40973 13.2843 2.21799 12.908C2 12.4802 2 11.9201 2 10.8V10M4.66667 6.66667L8 10L11.3333 6.66667M8 10V2\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n        \n            <\/a>\n    <\/li>\n    <\/ul>\n            <\/div>\n\n            <div>\n                                    <div class=\"flex flex-col w-full\">\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-to-complain-about-privacy-breaches\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-to-complain-about-privacy-breaches\"\n            data-accordion-header\n            type=\"button\"\n        >\n            To complain about privacy breaches\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-to-complain-about-privacy-breaches\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-to-complain-about-privacy-breaches\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><p>To complain about privacy breaches, you can contact the <strong>Information Commissioner Queensland<\/strong> on 07 3234 7373.<\/p>\n<\/div>            \n<ul class=\"c-links flex items-center flex-wrap gap-2 mt-3\">\n        <li>\n                    <a class=\"c-button c-button--outline \" href=\"https:\/\/www.oic.qld.gov.au\/\"  >\n        <span class=\"c-link__label\">Visit the Information Commissioner Queensland website<\/span>\n\n        \n            <\/a>\n    <\/li>\n    <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-to-complain-about-human-rights-breaches-or-unlawful-discrimination\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-to-complain-about-human-rights-breaches-or-unlawful-discrimination\"\n            data-accordion-header\n            type=\"button\"\n        >\n            To complain about human rights breaches or unlawful discrimination\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-to-complain-about-human-rights-breaches-or-unlawful-discrimination\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-to-complain-about-human-rights-breaches-or-unlawful-discrimination\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><p>If you feel that YFS has breached your human rights, please contact us first.<\/p>\n<ul>\n<li>Under the <em>Human Rights Act 2019<\/em>, you may contact the <a href=\"https:\/\/www.qhrc.qld.gov.au\/complaints\">Queensland Human Rights Commission<\/a> if we do not respond to your complaint within 45 business days (approximately 9 weeks) or if our response is not satisfactory for you.<\/li>\n<li>Phone: 1300 130 670<\/li>\n<li>Website: www.qhrc.qld.gov.au<\/li>\n<\/ul>\n<p>For complaints relating to unlawful discrimination: <strong>Anti-Discrimination Commission Queensland<\/strong><\/p>\n<ul>\n<li>Location: Offices are located in Brisbane, Rockhampton, Townsville and Cairns<\/li>\n<li>Phone: 1300 130 670 (statewide) 1300 130 680 (TTY)<\/li>\n<li>Email: <a href=\"mailto:enquiries@adcq.qld.gov.au\">enquiries@adcq.qld.gov.au<\/a><\/li>\n<li>Website: <a href=\"http:\/\/www.adcq.qld.gov.au\/\">www.adcq.qld.gov.au<\/a><\/li>\n<\/ul>\n<p>For any other complaint regarding denial of services contact the <strong>Queensland Ombudsman\u00a0<\/strong><\/p>\n<ul>\n<li>Location: Level 17, 53 Albert Street, Brisbane QLD 4000<\/li>\n<li>Phone: 07 3005 7000 or 1800 068 908<\/li>\n<li>Email: <a href=\"mailto:ombudsman@ombudsman.qld.gov.au\">ombudsman@ombudsman.qld.gov.au<\/a><\/li>\n<li>Website: <a href=\"http:\/\/www.ombudsman.qld.gov.au\/\">www.ombudsman.qld.gov.au<\/a><\/li>\n<\/ul>\n<\/div>            \n        <\/div>\n    <\/div>\n<\/div>\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-to-provide-feedback-to-the-funder-of-a-yfs-service\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-to-provide-feedback-to-the-funder-of-a-yfs-service\"\n            data-accordion-header\n            type=\"button\"\n        >\n            To provide feedback to the funder of a YFS service\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-to-provide-feedback-to-the-funder-of-a-yfs-service\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-to-provide-feedback-to-the-funder-of-a-yfs-service\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><ul>\n<li><strong>Homelessness and Housing services: <\/strong><a href=\"https:\/\/www.housing.qld.gov.au\/contact\/complaints-compliments\">Queensland Government Department of Housing and Public Works<\/a><\/li>\n<li><strong>Break the Cycle, Emergency Relief, Financial Hub, Project Hera and Step by Step:<\/strong> <a href=\"https:\/\/www.dss.gov.au\/contact\/feedback-compliments-complaints-and-enquiries\">Australian Government Department of Social Services<\/a><\/li>\n<li><strong>YFS Legal, Women\u2019s Advocate Services:<\/strong> <a href=\"https:\/\/www.justice.qld.gov.au\/about-us\/contact\/compliments-complaints\">Queensland Government Department of Justice<\/a><\/li>\n<li><strong>Functional Family Therapy \u2013 Child Welfare, Intensive Family Support, Assessment and Service Connect, Youthlink, Next Step Plus, Extended Post Care Support, SHINE, R4Respect, QPS Embedded Workers, Responsible Men:<\/strong> <a href=\"https:\/\/www.cyjma.qld.gov.au\/contact-us\/compliments-complaints\">Queensland Government Department of Families, Seniors, Disability Services and Child Safety<\/a><\/li>\n<li><strong>Community Youth Response and Diversion:<\/strong> <a href=\"https:\/\/www.youthjustice.qld.gov.au\/contact-us\">Queensland Government Department of Youth Justice and Victim Support<\/a><\/li>\n<li><strong>Parent Pathways:<\/strong> <a href=\"https:\/\/www.dewr.gov.au\/parentpathways\/consultation-feedback-and-evaluation#toc-feedback-and-complaints\">Australian Government Department of Employment and Workplace Relations<\/a><\/li>\n<li><strong>Shift: <\/strong><a href=\"https:\/\/www.qld.gov.au\/health\/contacts\/complaints\">Queensland Department of Health<\/a><\/li>\n<li><strong>Spark:<\/strong> self-funded by <a href=\"https:\/\/www.yfs.org.au\/contact-yfs\/\">YFS<\/a> and <a href=\"https:\/\/dtet.qld.gov.au\/contact-us\">Queensland Government Department of Trade, Employment and Training<\/a><\/li>\n<li><strong>Home and Healthy, Local Care Healing and Recovery: <\/strong><a href=\"https:\/\/bsphn.org.au\/contact\/give-feedback\">Brisbane South PHN<\/a><\/li>\n<li><strong>SOAR<\/strong>, <strong>Women\u2019s Advocate Services:<\/strong> <a href=\"https:\/\/corrections.qld.gov.au\/contact-us\/\">Queensland Corrective Services<\/a><\/li>\n<\/ul>\n<p>If you\u2019re not sure who funds the service you wish to provide feedback about, please <a href=\"https:\/\/www.yfs.org.au\/contact\/\">contact us<\/a>.<\/p>\n<\/div>            \n        <\/div>\n    <\/div>\n<\/div>\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-to-complain-about-state-government-agencies-or-local-councils\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-to-complain-about-state-government-agencies-or-local-councils\"\n            data-accordion-header\n            type=\"button\"\n        >\n            To complain about state government agencies or local councils\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-to-complain-about-state-government-agencies-or-local-councils\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-to-complain-about-state-government-agencies-or-local-councils\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><p>To complain about state government agencies or local councils you can contact the <strong>Queensland Ombudsman<\/strong> on 1800 068 908.<\/p>\n<\/div>            \n<ul class=\"c-links flex items-center flex-wrap gap-2 mt-3\">\n        <li>\n                    <a class=\"c-button c-button--outline \" href=\"https:\/\/www.ombudsman.qld.gov.au\/\"  >\n        <span class=\"c-link__label\">Visit the Queensland Ombudsman website<\/span>\n\n        \n            <\/a>\n    <\/li>\n    <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-to-access-advocacy-or-support-from-another-organisation\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-to-access-advocacy-or-support-from-another-organisation\"\n            data-accordion-header\n            type=\"button\"\n        >\n            To access advocacy or support from another organisation\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-to-access-advocacy-or-support-from-another-organisation\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-to-access-advocacy-or-support-from-another-organisation\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><ul>\n<li><a href=\"https:\/\/pwd.org.au\/\">People with Disability Australia<\/a>: 1800 422 015<\/li>\n<li><a href=\"https:\/\/adaaustralia.com.au\/\">Aged and Disability Advocacy Australia<\/a>: 1800 818 338<\/li>\n<li><a href=\"http:\/\/www.sufy.org.au\/\">Speaking up for you (SUFY)<\/a>: 07 3255 1244<\/li>\n<li><a href=\"https:\/\/www.publicguardian.qld.gov.au\/\">Office of the Public Guardian<\/a>: 1300 653 187<\/li>\n<li><a href=\"https:\/\/qai.org.au\/\">Queensland Advocacy Incorporated (QAI)<\/a>: 1300 130 58<\/li>\n<\/ul>\n<\/div>            \n        <\/div>\n    <\/div>\n<\/div>\n                                                <div class=\"c-accordion w-full border-t \" data-accordion>\n    <h4>\n        <button \n            class=\"c-accordion__toggle flex justify-between group gap-2 items-center text-left py-3 w-full title-t5\"\n            id=\"accordion-header-download-information-in-easy-english\"\n            aria-expanded=\"false\"\n            aria-controls=\"accordion-panel-download-information-in-easy-english\"\n            data-accordion-header\n            type=\"button\"\n        >\n            Download information in Easy English\n            <span aria-hidden=\"true\" class=\"block w-[32px] h-[32px] rounded-full group-hover:bg-brand-50 group-hover:shadow-button-hover transition p-1\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M4 6L8 10L12 6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n            <\/span>\n        <\/button>\n    <\/h4>\n    <div id=\"accordion-panel-download-information-in-easy-english\"\n        class=\"\" \n        data-accordion-content\n        aria-labelledby=\"accordion-header-download-information-in-easy-english\" \n        role=\"region\" \n        tabindex=\"0\" \n        hidden\n    >\n        <div class=\"c-accordion__content pb-3\">\n            <div class=\"o-type--wysiwyg\"><\/div>            \n<ul class=\"c-links flex items-center flex-wrap gap-2 mt-3\">\n        <li>\n                    <a class=\"c-button c-button--outline \" href=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/PP_YFS_Easy-English_FeedbackAndComplaints_A4_V0_0224_103057.pdf\"   data-mp-track=\"download\">\n        <span class=\"c-link__label\">Feedback and complaints factsheet &#8211; Easy English<\/span>\n\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M14 10V10.8C14 11.9201 14 12.4802 13.782 12.908C13.5903 13.2843 13.2843 13.5903 12.908 13.782C12.4802 14 11.9201 14 10.8 14H5.2C4.07989 14 3.51984 14 3.09202 13.782C2.71569 13.5903 2.40973 13.2843 2.21799 12.908C2 12.4802 2 11.9201 2 10.8V10M4.66667 6.66667L8 10L11.3333 6.66667M8 10V2\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n        \n            <\/a>\n    <\/li>\n        <li>\n                    <a class=\"c-button c-button--outline \" href=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/PP_YFS_Easy-English_WhatYouCanExpectFromYFS_A4_V0_0224_103058.pdf\"   data-mp-track=\"download\">\n        <span class=\"c-link__label\">What you can expect from YFS factsheet \u2013 Easy English<\/span>\n\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M14 10V10.8C14 11.9201 14 12.4802 13.782 12.908C13.5903 13.2843 13.2843 13.5903 12.908 13.782C12.4802 14 11.9201 14 10.8 14H5.2C4.07989 14 3.51984 14 3.09202 13.782C2.71569 13.5903 2.40973 13.2843 2.21799 12.908C2 12.4802 2 11.9201 2 10.8V10M4.66667 6.66667L8 10L11.3333 6.66667M8 10V2\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n        \n            <\/a>\n    <\/li>\n    <\/ul>\n        <\/div>\n    <\/div>\n<\/div>\n                                            <\/div>\n                            <\/div>\n        <\/div>\n        \n        \n<ul class=\"c-links flex items-center flex-wrap gap-2 lg:hidden mt-5\">\n        <li>\n                    <a class=\"c-button \" href=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/SD7_POL_WhatWeDoComplaintsAndDisputes_101169-13.pdf\"   data-mp-track=\"download\">\n        <span class=\"c-link__label\">Find out more in our Complaints and Disputes Policy.<\/span>\n\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M14 10V10.8C14 11.9201 14 12.4802 13.782 12.908C13.5903 13.2843 13.2843 13.5903 12.908 13.782C12.4802 14 11.9201 14 10.8 14H5.2C4.07989 14 3.51984 14 3.09202 13.782C2.71569 13.5903 2.40973 13.2843 2.21799 12.908C2 12.4802 2 11.9201 2 10.8V10M4.66667 6.66667L8 10L11.3333 6.66667M8 10V2\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n        \n            <\/a>\n    <\/li>\n    <\/ul>\n    <\/div>\n    <\/div>\n\n\n\n<div class=\"c-block-divider block lg:block\">\n    <div class=\"\">\n        <div class=\"c-block-divider__line border-t\"><\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"c-block-card-carousel overflow-x-clip  pt-0 lg:pt-0  pb-5 lg:pb-8\" id=\"section-card-carousel\">\n    <div class=\"container\">\n        <div class=\"flex flex-col lg:flex-row lg:justify-between lg:items-end mb-5\">\n            <div class=\"flex flex-col gap-3\">\n                            \n                            <\/div>\n            \n<ul class=\"c-links flex items-center flex-wrap gap-2 mt-1 max-lg:hidden\">\n        <li>\n                    <\/li>\n    <\/ul>\n        <\/div>\n\n        \n        <div class=\"lg:overflow-x-clip -mx-1\">\n        <div class=\"-mx-3 px-1\">\n        <section class=\"c-carousel swiper relative rs_preserve w-full\"\n            aria-roledescription=\"carousel\"\n            data-swiper='{\"slidesPerView\":\"auto\",\"loop\":false,\"spaceBetween\":0,\"breakpoints\":{\"1280\":{\"slidesPerView\":4}},\"pagination\":{\"el\":\".swiper-pagination\",\"type\":\"bullets\",\"clickable\":true},\"navigation\":{\"prevEl\":\".swiper-button-prev\",\"nextEl\":\".swiper-button-next\"}}'>\n\n            <div class=\"swiper-wrapper\" id=\"section-card-carousel_slider\">\n                                <div class=\"swiper-slide w-[300px] max-w-[80vw] px-3 border-r\"\n                    data-carousel-slide>\n\n                    \n<div class=\"c-card c-card--page group relative flex flex-col gap-2 brand-inherit h-full\">\n        <div class=\"c-card__image aspect-[28\/16] bg-brand-50 mb-1 w-full relative overflow-hidden\">\n        \n        <div class=\"c-lazy-wrapper c-lazy-wrapper--cover c-image-group-hover \" style=\"padding-bottom: 66.69921875%\">\n        <img\n            class=\"c-image lazy \"\n            data-src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/20250814-9010-1024x683.jpg\"\n                        alt=\"\"\n                    >\n    <\/div>\n    \n            <\/div>\n    \n    <div class=\"flex flex-col gap-1 items-start w-full mb-auto grow\">\n                \n        <h3 class=\"c-card__title title-t5\">\n                            <a href=\"https:\/\/www.yfs.org.au\/hi\/contact\/\" class=\"c-accessibility-link\">Contact<\/a>\n                    <\/h3>\n\n                    <div class=\"body-b4\">Contact us to provide feedback, find out more information about services, become a partner, or for general enquiries. <\/div>\n        \n        \n                            \n                                            <div class=\"c-button c-button--outline c-button--small mt-2 group-hover\">View page<\/div>\n                        <\/div>\n<\/div>                    \n                <\/div>\n                                <div class=\"swiper-slide w-[300px] max-w-[80vw] px-3 border-r\"\n                    data-carousel-slide>\n\n                    \n<div class=\"c-card c-card--page group relative flex flex-col gap-2 brand-inherit h-full\">\n        <div class=\"c-card__image aspect-[28\/16] bg-brand-50 mb-1 w-full relative overflow-hidden\">\n        \n        <div class=\"c-lazy-wrapper c-lazy-wrapper--cover c-image-group-hover \" style=\"padding-bottom: 66.69921875%\">\n        <img\n            class=\"c-image lazy \"\n            data-src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/20260205-Jimboomba-4702-1024x683.jpg\"\n                        alt=\"\"\n                    >\n    <\/div>\n    \n            <\/div>\n    \n    <div class=\"flex flex-col gap-1 items-start w-full mb-auto grow\">\n                \n        <h3 class=\"c-card__title title-t5\">\n                            <a href=\"https:\/\/www.yfs.org.au\/hi\/privacy-policy\/\" class=\"c-accessibility-link\">Privacy policy<\/a>\n                    <\/h3>\n\n                    <div class=\"body-b4\">Your privacy matters to us. This page explains how YFS collects, uses, stores and protects your personal information.<\/div>\n        \n        \n                            \n                                            <div class=\"c-button c-button--outline c-button--small mt-2 group-hover\">View page<\/div>\n                        <\/div>\n<\/div>                    \n                <\/div>\n                                <div class=\"swiper-slide w-[300px] max-w-[80vw] px-3 border-r\"\n                    data-carousel-slide>\n\n                    \n<div class=\"c-card c-card--page group relative flex flex-col gap-2 brand-inherit h-full\">\n        <div class=\"c-card__image aspect-[28\/16] bg-brand-50 mb-1 w-full relative overflow-hidden\">\n        \n        <div class=\"c-lazy-wrapper c-lazy-wrapper--cover c-image-group-hover \" style=\"padding-bottom: 66.69921875%\">\n        <img\n            class=\"c-image lazy \"\n            data-src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/20260205-Jimboomba-4453-1024x683.jpg\"\n                        alt=\"\"\n                    >\n    <\/div>\n    \n            <\/div>\n    \n    <div class=\"flex flex-col gap-1 items-start w-full mb-auto grow\">\n                \n        <h3 class=\"c-card__title title-t5\">\n                            <a href=\"https:\/\/www.yfs.org.au\/hi\/rights-responsibilities\/\" class=\"c-accessibility-link\">Rights &amp; responsibilities<\/a>\n                    <\/h3>\n\n                    <div class=\"body-b4\">Learn what you can expect from YFS, including your rights and responsibilities as a client.<\/div>\n        \n        \n                            \n                                            <div class=\"c-button c-button--outline c-button--small mt-2 group-hover\">View page<\/div>\n                        <\/div>\n<\/div>                    \n                <\/div>\n                                <div class=\"swiper-slide w-[300px] max-w-[80vw] px-3 border-r\"\n                    data-carousel-slide>\n\n                    \n<div class=\"c-card c-card--page group relative flex flex-col gap-2 brand-inherit h-full\">\n        <div class=\"c-card__image aspect-[28\/16] bg-brand-50 mb-1 w-full relative overflow-hidden\">\n        \n        <div class=\"c-lazy-wrapper c-lazy-wrapper--cover c-image-group-hover \" style=\"padding-bottom: 66.69921875%\">\n        <img\n            class=\"c-image lazy \"\n            data-src=\"https:\/\/www.yfs.org.au\/wp-content\/uploads\/2026\/07\/20251102-5853-1024x683.jpg\"\n                        alt=\"\"\n                    >\n    <\/div>\n    \n            <\/div>\n    \n    <div class=\"flex flex-col gap-1 items-start w-full mb-auto grow\">\n                \n        <h3 class=\"c-card__title title-t5\">\n                            <a href=\"https:\/\/www.yfs.org.au\/hi\/terms-of-use\/\" class=\"c-accessibility-link\">Terms of use<\/a>\n                    <\/h3>\n\n                    <div class=\"body-b4\">These Terms of Use outline the conditions for using the YFS website, including information about user responsibilities.<\/div>\n        \n        \n                            \n                                            <div class=\"c-button c-button--outline c-button--small mt-2 group-hover\">View page<\/div>\n                        <\/div>\n<\/div>                    \n                <\/div>\n                            <\/div>\n\n            <nav class=\"flex justify-between items-center gap-3 px-3 mt-5 lg:mt-8 [&#038;:has(.swiper-pagination-lock)]:hidden\">\n                <button aria-controls=\"section-card-carousel_slider\" aria-label=\"Previous slide\" class=\"c-icon-button c-icon-button--transparent swiper-button swiper-button-prev max-lg:hidden\">\n                    <svg title=\"Previous slide\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M12.667 8.51432H3.33366M3.33366 8.51432L8.00033 3.84766M3.33366 8.51432L8.00033 13.181\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg>\n                <\/button>\n\n                <div class=\"swiper-pagination w-full justify-start lg:justify-center\"><\/div>\n\n                \n<ul class=\"c-links flex items-center flex-wrap gap-2 ml-auto lg:hidden\">\n        <li>\n                    <\/li>\n    <\/ul>\n\n                <button aria-controls=\"section-card-carousel_slider\" aria-label=\"Next slide\" class=\"c-icon-button c-icon-button--transparent swiper-button swiper-button-next max-lg:hidden\">\n                    <svg title=\"Next slide\" width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path d=\"M3.33301 8.51432H12.6663M12.6663 8.51432L7.99967 3.84766M12.6663 8.51432L7.99967 13.181\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                    <\/svg>\n                <\/button>\n            <\/nav>\n\n        <\/section>\n        <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-437","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Feedback - YFS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yfs.org.au\/hi\/feedback\/\" \/>\n<meta property=\"og:locale\" content=\"hi_IN\" \/>\n<meta property=\"og:type\" 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