Lauren’s story

“I’m proud of where I am now. I love the diversity of the work. It feels great to be earning money and I feel like I’m getting my ducks in a row.”

Spark and Substation33 helped Lauren build her confidence

Lauren was referred to Substation33 for volunteer work experience by the Spark Employment Mentoring team. Now she is working as a Customer Concierge for Substation’s Containers for Change program.

Lauren was referred to Substation33 for volunteer work experience by the Spark Employment Mentoring team. She was suffering from severe anxiety as a result of extensive domestic and family violence. She hadn’t worked from more than 10 years.

Lauren’s trauma had left her uncomfortable in the presence of males. She says, “In the beginning, I couldn’t even talk to a man, now with the support from Tony and everyone at Substation I’ve built my confidence and made friends.”

The supportive environment at Substation33 helped Lauren gain new skills, build her confidence, and give her a sense of belonging. Now she is working as a Customer Concierge for Substation’s Containers for Change program which requires her to work independently and interact with the public. She is also training for her forklift licence and learning to drive.

Lauren hasn’t seen her son for a long time and is highly motivated to regain access. To do so she needed to prove to the court that she is healing from the trauma of the domestic violence and functioning well. The process is going well and Substation33 has encouraged and assisted Lauren along the way. Lauren has used the resources offered to her and worked hard on all aspects of her life.

Her top priority is to reconnect with her son and then bring him to work to show him what she does. “Being at Substation has helped me so much and I want to prove to my son that I’m doing well. I’m proud of where I am now. I love the diversity of the work. It feels great to be earning money and I feel like I’m getting my ducks in a row.”