Multilingual online portal

SBS has launched a multilingual online portal, featuring 63 languages, to provide information on the COVID-19 outbreak for Australia’s diverse communities.

10 tips for coping

These tips aim to help Logan people cope with life during the COVID-19 pandemic.

There is advice on how to:

  1. stay informed
  2. get connected to the internet
  3. set up to work or study at home
  4. stay in touch
  5. sort out your banking and finances
  6. have a plan to get essential supplies
  7. live your life
  8. look after your wellbeing
  9. be kind to each other
  10. stay safe.

Housing support

These links offer advice about housing support during the pandemic.

Also, call your local Housing Service Centre via 13 QGOV (13 74 68) for housing help.

The Queensland Government has launched a website about residential rents and tenancies during the pandemic.

The Residential Rental Hub offers simple and clear information.

Tenants Queensland offers much advice for renters, such as:

  • fact sheets on renting and COVID-19
  • examples of letters to your lessor, which you might like to write
  • forms you might need
  • advice on rental grants, bond loans and other housing assistance.

Our housing workers can assist you to keep your housing.

If you are homeless or at risk of being homeless, they may be able to help you find and maintain housing.

Financial support

The Australian Government is providing financial assistance to Australians.

This assistance includes:

Services Australia has information in 21 languages and services to help you if you’re affected by COVID-19 or looking for more details.

Superannuation access

The Australian Taxation Office is:

Jobs support

The Worker Transition Scheme and rapid response provides information and support services if you are without work as a result of business closures or redundancy programs.

Energy support

If you’re unable to pay your bill on time, contact your retailer to discuss options on how they can help.

Their hardship policy outlines the options available.

You may be able to delay payments or pay your bill off in smaller amounts.

Every Queensland household will receive a $200 rebate (including a $50 Asset Ownership Dividend) to offset the cost of electricity and water bills.

You do not need to apply for this rebate – it will appear on an upcoming electricity bill.

This guide explains how to reduce bills by changing your energy use and by choosing the most suitable contract.

It includes ways to manage payments and what to do if you’re having difficulties or are faced with disconnection.

Bills support

If you’re worried about paying your bills at this time, it’s a good idea to talk to an expert as soon as possible.

Moneysmart has an online tool that can assist you to manage your money better while you are on a low income.

The National Debt Helpline can connect you to financial counsellors, who offer free, independent and confidential services to help you get back on track.

Our financial counsellors can help you plan and prioritise so you use your money well at this difficult time to avoid long-term hardship.

They can explain government assistance that’s available.

Getting groceries

Woolies is prioritising home deliveries for their most vulnerable customers, including:

  • seniors
  • people with a disability
  • those in mandatory isolation.

You can apply to receive Woolworths Priority Assistance by completing the form here.

Coles is delivering food and grocery essentials to elderly and vulnerable members of the community, including retirement and nursing homes.

Register with Coles online to receive deliveries. 

Getting pharmaceuticals

Many pharmacies are delivering pharmaceuticals to people who are most vulnerable to COVID-19 – and Australia Post is offering pharmacies free deliveries to certain people.

Contact your local pharmacy for details.

Schooling support

Queensland school students will learn from home for the first five weeks of Term 2, with schools only open to children of essential workers and vulnerable kids.

The department’s advice is that schools and community kindergartens will move to a home-based learning model from 20 April until at least 22 May 2020.

These FAQs explain school operations during the pandemic.

Domestic and family violence support

Call Triple Zero (000) and ask for Queensland Police if you are in immediate danger or you fear for your safety.

Reach out to these organisations for advice and support during this time:

Please keep an eye out for family and friends, and offer your support.

Legal support

If you think your coronavirus fine is unfair, book a telephone appointment to speak with a YFS Legal solicitor. Call 3826 1500.

Coronavirus fines can be disputed in much the same way as a speeding or parking fine — either through a written explanation, asking for a review, or in court.

Also, you can contact the State Penalties Enforcement Registry to plead financial hardship, ask for more time to pay or request a reduction in the fine.

International student support

Call 1800 778 839 (1800 QSTUDY).

Mental health support

Call Triple Zero (000) or go to a hospital if you are in immediate danger.

Call 1800 61 44 34 for mental health support.

Call 1300 MH CALL (1300 642 255) to access public mental health services. This confidential mental health telephone triage service is the first point of contact for Queenslanders.

Lifeline’s telephone, text and webchat services continue as normal throughout the COVID-19 crisis. Call 13 11 44.

Beyond Blue’s trained counsellors are there to support you 24/7. Call them on 1800 512 348.

Online advice

The Queensland Government has some great mental wellbeing tips that help us prioritise “me time”.

Check out the Australian Government’s digital mental health and wellbeing resources as well.