Terms of use

This website provides information about YFS, our services, our work in the community, and ways people can connect with or support us.

YFS provides community services across Logan, the Scenic Rim and surrounding areas. Information on this website is provided for general information purposes only.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all content is complete, current or free from errors.

Information on this website should not be relied on as legal, financial, medical, therapeutic, crisis, or other professional advice.

You should seek advice that is appropriate to your circumstances before relying on information published on this website.

If you need urgent help or are in immediate danger, call 000.

Information about YFS services on this website is general in nature.

Accessing this website, reading information, submitting an enquiry, or contacting YFS through the website does not create a client relationship with YFS and does not guarantee eligibility for a service.

YFS services may have eligibility requirements, referral pathways, funding conditions, geographic boundaries, wait times, or other access criteria. These can differ between services and may change over time.

YFS Legal is a community legal service managed by YFS Ltd. YFS Legal has separate intake, confidentiality and information barrier arrangements to protect client information.

Information about legal services on this website is general information only and is not legal advice.

A lawyer-client relationship with YFS Legal is only created when YFS Legal confirms it is able to assist you.

YFS respects the privacy of people who use our website, services and online platforms.

Any personal information collected through this website is handled in accordance with the YFS Privacy Policy.

The YFS Privacy Policy explains how we collect, use, store, protect and disclose personal information, including information from online users, donors, supporters and people who contact YFS.

YFS may use third-party services and platforms to support the operation of this website and related online functions. These may include services used for website analytics, donations, payment processing, email subscriptions, recruitment, translations, forms and embedded content.

YFS is not responsible for the content, security, availability or privacy practices of external websites or platforms that are not controlled by YFS.  When you choose to use those platforms, their own terms, privacy notices and security practices may also apply.

This website may provide translated content using automated or machine-assisted translation tools.

YFS provides translations to improve access to information, but we cannot guarantee that translated content will always be accurate, complete or current.

If there is any inconsistency between translated content and the English-language version of this website, the English-language version applies.

If you are unsure about translated information, please contact YFS.

YFS uses Raisely to accept online donations.

Payments made through Raisely are processed by Stripe.

When you make a donation, Raisely and Stripe may collect and process personal and payment information needed to complete the transaction.

You can read Raisely’s terms and conditions here.

You can read Stripe’s privacy information and terms here.

YFS uses Employment Hero to manage some employment and volunteer recruitment processes.

If you apply for a job or volunteer opportunity through Employment Hero, Employment Hero may collect and process personal information needed to manage your application.

You can read Employment Hero’s Privacy Policy here.

YFS may use Mailchimp to manage newsletter subscriptions and email communications.

If you choose to subscribe, Mailchimp may collect and process personal information needed to manage your subscription. You may unsubscribe to YFS emails at any time. An unsubscribe link can be found at the end of each YFS’ newsletter and marketing email. Alternatively, you can email [email protected].

You can read Mailchimp’s Privacy Policy here.

Unless otherwise stated, all content on this website, including text, images, graphics, logos, videos, documents, downloads, layout and design elements, is owned by or licensed to YFS.

This content is protected by copyright, trade mark and other intellectual property laws.

You may view, download or print content from this website for personal, non-commercial use.

You must not copy, reproduce, modify, publish, distribute, upload, transmit, commercially exploit or otherwise use website content without prior written permission from YFS, unless permitted by law.

YFS names, logos and associated brands must not be used without permission.

YFS respects Aboriginal and Torres Strait Islander cultural protocols and cultural consent obligations.

Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images and names of people who have passed.

This website may include links to third-party websites or platforms.

These links are provided for convenience and information only.

YFS is not responsible for the content, accuracy, privacy practices, security or availability of external websites.

Accessing external links is at your own risk.

You must not use this website in a way that:

• is unlawful, harmful, abusive, threatening, defamatory or misleading

• interferes with the operation, security or accessibility of the website

• attempts to gain unauthorised access to YFS systems, data or accounts

• introduces viruses, malware or harmful code

• infringes the rights of YFS or another person

• misuses website forms or contact channels

YFS may restrict or block access to the website where we consider it necessary to protect the website, our systems, our staff, our clients or other users.

YFS aims to keep this website available, secure and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from viruses, technical issues or other harmful components.

We may change, suspend, withdraw or restrict access to all or part of the website at any time without notice.

You are responsible for taking your own precautions to protect your devices, systems and data when using this website.

To the maximum extent permitted by law, YFS is not liable for any loss, damage, cost or expense arising from your use of, or inability to use, this website or any linked external website.

This includes loss or damage arising from:

• reliance on website content

• errors, omissions or outdated information

• technical issues or website interruptions

• viruses, malware or security issues

• external websites or third-party platforms

• translated content

Nothing in these Terms of Use excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian law.

YFS may update these Terms of Use from time to time.

The current version will be published on this website.

By continuing to use this website after changes are published, you accept the updated Terms of Use.

These Terms of Use are governed by the laws of Queensland, Australia.

Any disputes relating to these Terms of Use or this website will be subject to the jurisdiction of the courts of Queensland.

If you have questions about these Terms of Use, please contact YFS:

Phone: 07 3826 1500

Email: [email protected]