Contact us 

Call YFS

Main line: 07 3826 1500

Feedback line: 07 3826 1596
YFS Legal: 07 3826 1599

Or fill in our Make an enquiry contact form below and we will contact you.

For legal enquiries

For legal enquiries phone YFS Legal on 07 3826 1599 or fill in our YFS Legal contact form.

Address

YFS Head Office:
376 Kingston Road, Slacks Creek, Queensland

Postal Address:
PO Box 727 Woodridge 4114

Looking for information?

Find information on the following topics 

Housing
Domestic violence
Legal support
Support for young people
Support raising children
Money management
Getting a job
Emergency relief
Student placement

Make an enquiry

Feedback and complaints

YFS welcomes feedback. Feedback is essential for us to continue to improve. We treat your feedback confidentially.

To provide feedback or make a complaint you can:

  • tell a YFS staff member or ask to speak to a manager
  • ask someone else to contact YFS for you
  • call our feedback line on 07 3826 1596 and leave a message
  • provide feedback via the online Make an enquiry form on this page.

We will discuss the complaint with you, record it, review it and get back to you with an outcome.

If you’re not happy with how we deal with your complaint, you can contact the YFS Chief Executive Officer (CEO) on 07 3826 1500.

If you’re still not satisfied, you have the right to refer your complaint to the department or organisation that funds your program.

The funders for each program are listed on this page under Complaints and disputes policy. You can also ask us which department or organisation funds your program and you can contact them directly.

For Queensland Government funded programs you can call 13 QGOV (13 74 68) or submit a complaints and compliments form online via the Queensland Government website.

Complaints and disputes policy

Find out more in our Complaints and Disputes Policy.

If you feel that YFS has breached your human rights, please contact us first.

Under the Human Rights Act 2019, you may contact the Human Rights Commission if we do not respond to your complaint within 45 business days (approximately 9 weeks) or if our response is not satisfactory for you.

For complaints relating to unlawful discrimination: Anti-Discrimination Commission Queensland Offices are located in Brisbane, Rockhampton, Townsville and Cairns. Phone: 1300 130 670 (statewide) 1300 130 680 (TTY ) Email: [email protected] Web: www.adcq.qld.gov.au

For any other complaint regarding denial of services contact the Queensland Ombudsman Level 17, 53 Albert Street, Brisbane QLD 4000 Phone: 07 3005 7000 or 1800 068 908 Email: [email protected] Web: www.ombudsman.qld.gov.au

If you’re not sure who funds the service you wish to provide feedback about, please contact us.