Contact us
We understand it is hard to ring without knowing exactly what to ask for. That’s why we have one central door for all new people, called YFS Connect.
Our services are free, so when you ring or visit us, you’ll speak with a member of our YFS Connect team.
They will help you find a service that best meets what you’re looking for and prevent you from being caught in a frustrating referral roundabout.
Phone: 07 3826 1500
Feedback line: 07 3826 1596
Or fill in our contact form below for a call back.
YFS Head Office: 376 Kingston Road, Slacks Creek, Queensland
Make an enquiry
Feedback and complaints
YFS welcomes feedback and complaints; feedback is essential for us to continue to improve and is treated confidentially.
You can:
- tell a YFS staff member or ask to speak to a manager
- ask someone else to contact YFS for you
- ring our feedback line on 07 3826 1596 and leave a message
- provide feedback via the online form on this webpage.
We will discuss the complaint with you, record it, review it and get back to you with an outcome.
If you’re not happy with how we deal with your complaint, you can contact the YFS Chief Executive Officer on 07 3826 1500.
If after talking to the CEO you’re still not satisfied, you can ask us which department funds your program and contact them directly.
Find out more in our Complaints and Disputes Policy.
If you feel as through YFS has breached your human rights, please contact us in the first instance.
Under the Human Rights Act 2019, you may contact the Human Rights Commission if we do not respond to your complaint within 45 business days (approximately 9 weeks) or if our response is not satisfactory for you.
For complaints relating to unlawful discrimination: Anti-Discrimination Commission Queensland Offices are located in Brisbane, Rockhampton, Townsville and Cairns Phone: 1300 130 670 (statewide) 1300 130 680 (TTY ) Email: enquiries@adcq.qld.gov.au Web: www.adcq.qld.gov.au
For any other complaint regarding denial of services: Queensland Ombudsman Level 17, 53 Albert Street, Brisbane QLD 4000 Phone: 07 3005 7000 or 1800 068 908 Email: ombudsman@ombudsman.qld.gov.au Web: www.ombudsman.qld.gov.au
- Housing 1st, Spark, Sure Steps, Thriving Cohesive Communities: Queensland Government Department of Communities, Housing and Digital Economy
- Emergency Relief, Financial Counsellors, Project Hera and Step by Step: Australian Government Department of Social Services
- R4Respect, Men4Respect, Responsible Men, Beaudesert Domestic and Family Violence, YFS Legal: Department of Justice and Attorney-General
- Functional Family Therapy—Child Welfare, Intensive Family Support, Assessment and Service Connect, Youthlink, Next Step Plus, Community Youth Response, SMART: Queensland Government Department of Children, Youth Justice and Multicultural Affairs
- ParentsNext: Australian Government Department of Education, Skills and Employment
- Get Set for Work: Queensland Government Department of Employment, Small Business and Training
- Shift: Queensland Department of Health
If you’re not sure who funds the service you wish to provide feedback about, please contact us.
- People with Disability Australia: 1800 422 015
- Aged and Disability Advocacy Australia: 1800 818 338
- Speaking up for you (SUFY): 07 3255 1244
- Office of the Public Guardian: 1300 653 187
- Queensland Advocacy Incorporated (QAI): 1300 130 58