At YFS, we back people not just to overcome adversity, but to thrive.
We know everyone needs secure housing, a decent income and safe relationships. But we also understand the importance of skills, connections and hope.
70% of people who contact YFS have housing issues. By the time they leave us, 80% are securely housed, 80% feel safer and 85% report improved financial wellbeing.
We achieve these outcomes through integrated services and partnerships. For example, families escaping domestic violence work with our domestic violence counsellors, financial counsellors, housing specialists and employment advisors.
Our evaluations show integrated approaches are cost effective. They break intergenerational cycles of disadvantage and crisis.
We have been doing this work in Logan since 1983. We’re well run, with strong management, skilled staff, firm governance and an established reputation as a trusted provider of high-quality services.
Our 2021-2024 Theory of Change and Strategic Framework outlines our current priorities.
BUILDING INDEPENDENCE & PARTICIPATION
We deliver quality services and have high expectations
We act honestly and openly
We think and act with confidence about people and the future
We persist to overcome barriers and adversity with our clients
We challenge ourselves and others to create change
We stand for ...
We are committed to responding in the best ways possible for people who have experienced or are experiencing trauma.
The YFS Trauma Responsive Practice Framework is based on research and input from YFS staff.
It outlines a YFS understanding of trauma and its impacts and helps us respond to people who have experienced or are experiencing trauma.
In providing our services, we are committed to a strengths-based approach that recognises trauma, understands the effects it has on individuals, families and communities and is sensitive and responsive to these effects.
We believe that through this approach, our needs-based service delivery will also support healing and recovery from trauma.
Child and youth risk management
YFS is dedicated to the safety and wellbeing of children and young people.
In line with our legal and moral obligations, we will contact relevant authorities when we are concerned about a child’s safety.
We are committed to preventing child abuse, identifying risks early, and removing and reducing these risks.
Read our Child and Youth Risk Management Strategy to find out more.
At YFS, people are inspired, encouraged and supported to overcome adversities that might be holding them down, so they can thrive in life.
We are dedicated to developing and providing services based on respect and understanding of First Nations peoples, knowledge, cultures and values.
We value diversity and inclusion to maintain the dignity, rights and wellbeing of our clients and staff.
Our commitment to quality
YFS has quality assurance and national accreditation in the following areas.
ISO 9001 Quality Management System
National Community Legal Centre Accreditation
Human Services Quality Standards (Department of Communities funded programs)